1 Information We Collect

Account Information

When you register for NextGenFileHub, we collect basic details needed to create and manage your account. This includes your name, email address, phone number, and company information if you're representing an organization.

Financial Data You Upload

Our platform is built for financial reporting. That means you'll be uploading documents, spreadsheets, and other files containing financial information. We store this data securely on encrypted servers located in Thailand and Singapore.

Usage Information

Like most online platforms, we collect information about how you use our service. This includes things like when you log in, which features you use most often, and what types of reports you generate. We use this to improve the platform and understand what's working well.

• IP addresses and device information
• Browser type and operating system
• Pages visited and features accessed
• Time spent on different sections
• Search queries within the platform
• Report generation frequency and types

Payment Information

When you subscribe to a paid plan, we work with payment processors to handle transactions. We don't store your complete credit card numbers on our servers. Instead, we receive a secure token from our payment partner that allows us to process future charges to your card.

2 How We Use Your Information

We're pretty straightforward about this. Your information helps us run the service and make it better. Here's what we do:

Purpose	What This Means
Service Delivery	Processing your reports, storing your files, and keeping your account running smoothly
Communication	Sending you updates about your account, responding to support requests, and notifying you about important changes
Security	Detecting unusual activity, preventing unauthorized access, and protecting against fraud
Improvement	Understanding how people use the platform so we can add features that actually matter
Legal Compliance	Meeting our obligations under Thai law and financial regulations

We don't sell your data to third parties. Period. That's not our business model, and it's not something we'll ever consider.

3 Data Sharing and Third Parties

Running a secure financial platform requires working with some trusted partners. Here's who might see your information and why:

Service Providers

We work with companies that help us run our infrastructure. This includes cloud hosting providers, email services, and payment processors. These partners only get access to the information they need to do their job, and they're bound by strict confidentiality agreements.

• Cloud storage providers for secure file hosting
• Email service providers for transactional messages
• Payment processors for billing and subscriptions
• Analytics tools to understand platform usage
• Customer support software for ticket management

Legal Requirements

Sometimes we're required by law to share information with Thai authorities. This could happen if there's a court order, a regulatory investigation, or a legitimate legal request. We'll always review these requests carefully and only share what's legally required.

Business Transfers

If NextGenFileHub is acquired or merged with another company, your information would be part of that transaction. We'd notify you beforehand and give you options about your data.

4 Your Rights and Choices

Under Thailand's Personal Data Protection Act (PDPA), you have several rights regarding your personal information. We take these seriously and have built systems to make exercising them straightforward.

Access Your Data

You can download a complete copy of your account data at any time. Just go to Settings → Privacy → Export Data. You'll receive a link to download everything within 48 hours.

Correct Information

Found something wrong in your profile? You can update most information directly through your account settings. For changes that require verification, contact our support team.

Delete Your Account

You can close your account whenever you want. When you do, we'll delete your personal information and uploaded files within 30 days. We might keep some transaction records for accounting and legal purposes, but these are stored separately from your personal data.

Object to Processing

You can ask us to stop processing your data for certain purposes. For example, if you don't want to receive marketing emails, you can opt out through your email preferences or by clicking unsubscribe in any message we send.

Data Portability

Want to move your data to another service? We'll provide your information in a standard format that other platforms can read. Most data exports happen automatically, though large accounts might take a bit longer.

5 Security Measures

Financial data security isn't something we take lightly. We've invested heavily in protection systems and follow industry best practices.

Encryption

All data transmitted to and from our servers uses TLS 1.3 encryption. Your files are encrypted at rest using AES-256 encryption. These are the same standards used by banks and financial institutions worldwide.

Access Controls

Our internal team has strict access limits. Only employees who genuinely need access to certain systems get it, and all access is logged and reviewed regularly. We use two-factor authentication for all administrative accounts.

• Role-based access control for staff members
• Regular security audits by external firms
• Automated monitoring for suspicious activity
• Incident response procedures with 24-hour notification
• Regular penetration testing of our systems
• Secure coding practices and code review processes

Data Centers

We use certified data centers in Thailand and Singapore that meet international security standards. These facilities have physical security, redundant power, and backup systems to keep your data safe and accessible.

6 Data Retention

We keep your information for as long as your account is active, plus a reasonable period afterward to handle any potential issues or questions.

Active Accounts

While you're using NextGenFileHub, we maintain all your data so you can access it whenever needed. There's no automatic deletion of files or reports unless you specifically request it.

Closed Accounts

After you close your account, we delete most personal information within 30 days. Financial transaction records are kept for seven years to comply with Thai accounting regulations. These records are stored separately and can't be linked back to your personal profile.

Backup Copies

We maintain encrypted backups of our database for disaster recovery. These backups are automatically deleted after 90 days. If you delete your account, your information will be purged from backups as they expire naturally.

7 International Transfers

While our primary servers are in Thailand and Singapore, some of our service providers operate internationally. This means your data might occasionally be processed in other countries.

When data leaves Thailand, we make sure adequate protections are in place. This usually means working with companies in countries that the Thai government recognizes as having strong privacy laws, or using standard contractual clauses approved by Thai regulators.

8 Cookies and Tracking

We use cookies and similar technologies to keep you logged in and remember your preferences. Here's what's running on our site:

Essential Cookies

These are necessary for the platform to work. They handle things like keeping you logged in, remembering your language preference, and maintaining security. You can't opt out of these without breaking the service.

Analytics Cookies

We use analytics to understand how people use NextGenFileHub. This helps us figure out what features are useful and where people get stuck. You can disable these in your account settings if you prefer not to be tracked.

• Page views and navigation patterns
• Feature usage and engagement metrics
• Error tracking and performance monitoring
• A/B testing for new features

We don't use advertising cookies or share your browsing data with ad networks. We're a subscription service, not an advertising platform.

9 Children's Privacy

NextGenFileHub is designed for business and investment use. Our service isn't intended for anyone under 18 years old, and we don't knowingly collect information from children.

If we discover that someone under 18 has created an account, we'll delete it immediately and remove any associated data. If you're a parent or guardian and believe your child has provided us with personal information, please contact us right away.

10 Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice on the platform.

Minor updates like clarifications or formatting changes might happen without notification. We recommend checking back every few months to stay informed about how we protect your data.

You'll always find the most current version on this page, with the update date clearly shown at the top. If you disagree with any changes, you can close your account before the new policy takes effect.

11 Thai PDPA Compliance

NextGenFileHub fully complies with Thailand's Personal Data Protection Act, which came into full effect in 2022. As a Thai-based company, we follow all requirements set by the Personal Data Protection Committee.

Legal Basis for Processing

We process your personal data based on several legal grounds recognized under Thai law:

• Contractual necessity: We need your information to provide the services you've signed up for
• Consent: You've given us permission to process certain types of data
• Legal obligation: Thai law requires us to maintain certain records
• Legitimate interests: We process some data to improve our service and prevent fraud

Filing Complaints

If you believe we've mishandled your personal data, you have the right to file a complaint with Thailand's Personal Data Protection Committee. You can also contact us directly first, and we'll do our best to resolve any concerns.